AGENT TERMS AND CONDITIONS, Effective: 24th July 2020
Once a pending reservation is made, the booking only becomes confirmed upon receipt of the required deposit. All monies received by Evans Head First National is on behalf of the owner. By paying the minimum deposit and confirming the booking you are agreeing to the terms and conditions as outlined. All bookings are taken in good faith, however, there are some circumstances that are beyond our control and Evans Head First National cannot be held responsible if your booking cannot be honoured. All endeavours to assist you find alternate accommodation shall be made by the Agent. Should you not be satisfied with the alternate accommodation, a full refund will be made, however no claim, right, action or demand shall be made by either party. Each holiday property is owned privately and as such are equipped with different appliances, bedding and other furnishings. As the managing agent, Evans Head First National endeavours to ensure each property is in excellent condition and of high quality, however the overall standard of each property is at the discretion of each individual owner.
Please note that it is our policy not to show holiday properties prior to your stay. Photos have been provided online and brochures are available if requested. We cannot be held responsible for any noise from construction work occurring close to holiday properties, as this is beyond our control. Any printed, written or verbal description of the premises by the Agent or an employee will be made in good faith; however no responsibility for contested description can be accepted. In the event of the property being offered is for sale, inspections with prospective purchasers may be necessary during reasonable hours by appointment.
•It is important that you read through the email correspondence provided to ensure the details are correct. Ensure you check the dates of the booking including the year, property, number of adults and children and contact details. Please call our office immediately should there be any discrepancies. Our Agency will not be held liable should incorrect dates and contact details are provided.
• The agent retains the right to cancel any booking, either before or during the stay, if the agent suspects the property is not or will not be used, maintained or looked after in accordance with the terms and conditions of the booking.
•Bookings can only be made by person 18 years and older. This person must stay in the property and will be held responsible for the conduct of all guests. The premises are let to you for holiday purposes only for the period stated on the final email and for the maximum persons per bed of the premises booked.
•The number of guests must not exceed the amount stipulated in the booking or maximum allowed at the property. Breaches will result in a bond deduction or eviction without refund.
•Evans Head First National has a strict “No Party” policy in all properties and as such reserves the right to cancel the booking immediately should there be indication of a party during the booking or this policy not be adhered to at any point in time.
•It is the guest’s responsibility to inform the agent of any booking that may occupy school leavers, particularly during the period from the 1st November to 15th December. If not disclosed to the agent then the agent reserves the right to terminate the booking immediately and guest will be required to leave without a refund. “Schoolies” bookings will be made in consultation with the owner and if confirmed a separate “Schoolies” agreement will apply.
•Occupation of premises, which in the absolute discretion of the Agent causes nuisance or annoyance to adjoining or neighbouring occupiers, will be terminated immediately.
•Guests will not assign or sub-let the whole or any part of the subject premises.
•Guests will not remove or reposition any of the furniture, fittings and/or effects from the premises. If moved then guest are expected to return items to their proper place otherwise charges will apply.
•Erecting tents or housing campers or caravans in the property grounds is not permitted and the booking will be terminated immediately with accommodation payment forfeited should this occur. It is against Health Department Regulations for more persons to occupy a property than there are beds to accommodate them. Numbers in excess of the agreed guests will be charged for and the owner of the property has the right to request that the numbers be reduced or to terminate the booking, without refund.
•Lighting fires in the yards of our holiday properties are not permitted and if this occurs the full bond will be forfeited.
•The agent endeavours to have any repairs to appliances attended to as soon as possible after reporting it. However, due to unforeseen circumstances (e.g. having to order parts or non-availability of trade’s people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances or those awaiting repairs or maintenance.
•Guests are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service deemed necessary by the Agent. Such times of entering will be arranged prior where possible and, unless in the opinion of the Agent an emergency situation could exist or arise. Guests accept that the appropriate personnel may access the property with the office keys held by Evans Head First National.
•Rebooking will only be confirmed upon payment of the required deposit, and will only be accepted when the previous occupation has been satisfactory. If a deposit is not paid within 7 days, the booking will be cancelled.
•Only during the Christmas period do guests have first right to rebook the property for the same period the following year, subject to owners acceptance. The minimum deposit must be paid prior to vacating; properties will not be held for guests under any circumstances and if the deposit hasn’t been received the booking will be open to the public.
•We cannot hold properties under any circumstances for off peak periods.
•All rentals are subject to increase as per consultation with each individual owner and can be changed at any time. Always confirm the exact tariff at the time of booking.
•The total booking amount is inclusive of electricity, cleaning charges, unless an alternate agreement has been signed. The managing Agent on behalf of the owner agrees to let the occupier to take the use of the property for “Holiday Purposes” only. Evans Head First National reserves the right to alter, cancel or change any of these terms and conditions as a result to changes in the holiday market, changes in legislation, or the requirements of the properties owners, and Body Corporate at any time without notice.
•Any booking enquiry received through “Yes Book It” that has been tagged by Bad Books will be immediately cancelled.
• In the case of apartments, units and villas; car parking or carports are usually numbered.
•Extra vehicles, boats etc. are to be parked outside the grounds.
•Pet/s are restricted to outside only and Evans Head First National will not be held responsible for the safety of your pet during your stay. Please advise our office of the breed, colour and age of your pet prior to arrival.
•If your pet/s is/are found to be inside premises then extra cleaning charges will apply and be deducted from your security deposit. If fleas are found to be present after your stay in the property or grounds then the charge to have a flea spray will be deducted from the security deposit.
•It is the responsibility of the guest to ensure that the pets do not disrupt the peace and amenity of the neighbourhood. Any complaints received may require the guest to find alternate pet accommodation or if deemed excessive could lead to the termination of the booking.
•Pet owners are responsible for cleaning up after their pets. Should any evidence of the pet be found after the guest leaves, a $150 cleaning fee will be deducted from the security bond.
* COVID-19 CANCELLATION POLICY
This policy applies to LOW SEASON bookings made on or after 29th May 2020, for bookings with arrival dates between 29th May 2020 & 12th December 2020.
•The arriving guest will need to present their credit card for verification and valid photo identification.
•Arriving outside office hours - Under no circumstances will keys be left out unless the accommodation fee, including the security bond/
pre-authorisation and Check-In form has been completed.
•The guest is responsible to ensure the booking details are correct and ensure that they have received the safe code prior to office closing on the day of their arrival.
•In the instance a staff member may be called to assist after-hours key pick up, a $50 call out fee will apply and be deducted from security bond.
•The key safe can be accessed after hours via a code issued to guest via SMS. The agent will not be responsible for alternate accommodation or any other costs when tenants arrive after hours if the guest has not advised of requiring the after-hours key pick up.
•Guest(s) will be issued with one set of keys on arrival. Duplicate keys are not always available. If keys are lost during a stay, guest(s) will be required to replace the keys and all locks at the premises at their own expense.
•Should a guest lock themselves out of the premises outside of business hours a $50 call out fee will apply.
•Keys must be returned to our office at 9 Oak Street, Evans Head on the day of check out. Keys not returned by check-out time at 9:30am will incur a $50 late charge. Should you be vacating outside of our advertised office hours, please return keys to the return box at the rear of our office opposite house #6 (accessed via Illawong Lane). The Key Return box is clearly labelled and a “Holiday Here” sign is placed next to this.
•Due to Trust Account Regulations was are unable to refund your bond in way of cash.
•Evans Head First National reserves the right to make claims on the security bond if the terms & conditions have been breached. Bond claims will be automatically charged to the security bond and the guest will be notified accordingly.
BREACHES OF THESE CONDITIONS may result in the forfeiture of your SECURITY BOND, refusal or key and/eviction at the discretion of the management. If you are evicted prior to your departure date the balance of your accommodation is NOT SUBJECT TO REFUND.